1 reviews | Active since Apr 2019
I've lost my funds with Standard Bank
My bank account / profile was hacked on 29 April 2024 and money was transferred / paid out of my account. I wasn't aware of this because somehow I didn't receive any notifications. Around 15h00 I get ready to go to the shops and just check my account via my mobile app. Shockingly I saw that my account balance was just over R4500 and how was this possible because I received bonus. It's then I became aware that 4 or 5 different transactions, amount to more than R80 000 went off my account and funds was transferred to an other bank account to persons I don't even know. I immediately transfered the balance in my account to my Absa account and informed my local branch about it. The consultant at the local Standard bank branch was very helpful in opening a ***** case with the ***** department. The consultant at the ***** department informed me that they could trace that my funds were being transferred to a Capitec and a Capitec Business account. What was strange is that they found that the transactions were done from my mobile phone. I was really shocked because my phone was never out of my site and how was that possible. It might then be that my mobile phone was hacked. They gave me a case no and I went with the case no to SAPS to make an affidavit and mailed the necessary required documents to Standard Bank ***** department. On 30 April 2024 I received an email from the ***** department that they are awaiting response from the agency bank. Up to now I haven't received any new updates about any developments. I'm really concerned about the lack of communication because it seems like that Standard bank lack a lot in terms of responding to emails. I'm wavering my options taking my business to an other bank where I will be valued as a valuable customer. It also seems like Standard bank can't tell me whether I will get my funds back or what. Their system failed me.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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After writing the review again Standard bank just sent me a mail to again inform me they are waiting response from the agency bank.
I'm of the opinion that Standard bank would have at least be in a position to tell me:
1. Could they retrieved my funds. If yes how much?
2. Will I be able to get my funds back. If yes when?
Every person in my position would have wanted to know this. Isn't it?
Just keep on telling me they are waiting for the agency doesn't help. I have debts to pay.
Kind regards
Gregory Goodman
After writing the review again Standard bank just sent me a mail to again inform me they are waiting response from the agency bank.
I'm of the opinion that Standard bank would have at least be in a position to tell me:
1. Could they retrieved my funds. If yes how much?
2. Will I be able to get my funds back. If yes when?
Every person in my position would have wanted to know this. Isn't it?
Just keep on telling me they are waiting for the agency doesn't help. I have debts to pay.
Kind regards
Gregory Goodman
We apologise for the delay getting back to you. We will follow up and get back you.
Our team will be in touch.
We apologise for the delay getting back to you. We will follow up and get back you.
Our team will be in touch.
