Iv never encountered such like lack of willingness to assist in my 30yrs with STD BANK !disappointed

On the 15th Sep 2017 I visited STANDARD BANK SILVERTON (my main branch where I do most of my banking).

I needed a 3months bank statement,I went inside the branch and asked a consultant(Olina Simbiwa) whom showed very little interest in me and just wanted to hear what I came for and quickly dismiss me,I asked her to assist me to draw a 3 months bank statement,she pointed to outside and told me to join the queue the,I then told her I had previously been assisted at the counter she was sitted,she arrogantly told me that she can't help me and I needed to join the queue and that il get the bank statement at the auto plus atm,feeling defeated and upset I joined the que and stood for about 16 mins awaiting my turn (whilst standing on my swollen feet ), I kept looking her direction and she was not doing anything just idling ,I got out of the que,went to her again and she just walked away went through the door that opens with codes. Another lady came but assisted those who came before me. My turn came and the lady went with me to the auto plus where she assisted me.I then expressed my discontent to that lady who was very professional and friendly if it wasn't for her I probably would in tears .

Iv been banking with Standard Bank close to 30 yrs Iv never felt so devalued and never have I experienced such deliberate belligerent service ,absolutely disappointed.