BM
Boitshwarelo M

1 reviews | Active since Nov 2017

11 Jul 2018, 15:30

Its really bad

First of all, apparently swipes aren't processed in real-time. You swipe today, the money will only be debited off you account in 2 weeks, gosh backwards much?!...what nonsense is that?

#Standardbankis****

The app shows you two balances, available and latest. Available supposingly being the real-time balance which is **** cause you wake up one money and there's a R700 less on your available balance because of a swipe dated two weeks prior but you swiped it the 'available balance' did reflect a balance that has deducted the swipe from the money available. Freak'n frastructing.

#Standardbankis****

Then there's the debit orders that don't go through even though you do have the funds in your account. Why...?

#Standardbankis****

I am done with Standard bank. I'm done being ****ped on by it.

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Replies (2)
Standard Bank
Standard Bank's reply11 Jul 2018, 16:13
Official

Dear Boitshwarelo Motsepe

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Jul 2018, 09:26
Official

Dear Boitshwarelo Motsepe

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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