sN
sylvia N

1 reviews | Active since Jan 2019

19 Jan 2019, 07:54

Its not worth it to take insurance with Standard Bank.

Worse experience ever to my entire life. Staff listen s****s poor. Standardbank is failling to discharge their duty. Thrir assessors are biased . My car is declared wrtte off on 73 percent based on unproven damages. When trying to give them second quote, they refuse and **** to say, my creditor wont allow. When I asked my creditor clearly rejected the a cussation. When I call them back they now change the story and said its the bank. My question is 1.why they cant consider enonomical quote I gave them ? 2. Iftgey cant fix car, fixable why the cant just me money and I go and fixit on my own. 3 . Why should I lose an asst I paid for two years having insurance. 4. is insurance business of gamble or grabs and survive on carcus of your own customers? My interesting question is the bank now in the business of selling cars? If no who get the wreck of our misfortune ? Standard practice is not law and can be highly unconstitutional and unreseasonable. This SP was used as a reason to have my car written off regards of the unproven facts. As the insured I lose two yrs of instalment plus interest , two yrs premiums plus intersst and two yrs broken promise " we will be with you all the way" .who is really loser .

To customers is it worth it ? No When you are in accident we will interrogate you like a ******** . Will treat you as dirt. Will reap you off all you have worked for for years because we are the Kings . You complain we will not listen.

Dissappointed policyholder.

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Replies (2)
Standard Bank
Standard Bank's reply20 Jan 2019, 04:57
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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sN
sylvia N's update23 Jan 2019, 22:16
Reviewer Update
Hello Peter Stilll no positive response from the insurer . They are not by my comment of their incapabilty to carry their own promise. I tried following up with them today . I was encountered by their arrogance and shallow understanding of the customer service. To their management: Is there who knows customer service? Do they understand customer"s rights? Solutrion focus is non existent. I would like to know what is difficult in carrying their own principle/ standard procedure of asking for three qoutation/ opinion as they re**** on one in my case and many others who they unilerally written off their cars . We deserve better as customers. No value for the money is their principle. Then why are they still in business ; to cause more pain to hard working South Africans.