It’s Been Weeks Since My ATM Deposit Disappeared — No Help from Standard Bank Northmead

I am extremely disappointed with the poor service I received from Standard Bank Northmead.

On 15 September, I deposited money using the ATM, but the machine took the cash and displayed an error message. I immediately went inside the branch to report it, and I was told the issue would be resolved once the cash-handling team verified whether there was extra money in the ATM.

On 19 September, I received an SMS stating that the matter had been resolved. However, neither I nor my friend — the person I was depositing the money for — ever received the funds. When I followed up, I was told that the receipts account could not be found.

It has now been weeks, and despite my efforts to get assistance, the issue remains unresolved. I am very disappointed by the lack of accountability and poor customer service from Standard Bank Northmead.