It’s been a week without any feedback how pathetic

My ITC is NOT fixed which is due to your negligence; The interests is NOT reversed and amended due to your claims department not allocating retrenchment payment to account department department; To date NO statements were received as promised?

Further detail: Standard Bank Complaint ref no: ********** Dear Mrs. Hutchons, In addition to our telecommunication earlier today, we advise that we contacted Personal Lending on ********** @14:47 - They advised that payment is now correctly made on the Term Loan account. The account is now recalled from Mac Robert Attorneys and Mrs. Hutchons will not be receiving collection calls. They also advised we email another department for interest adjustments and refund queries. We therefore emailed C&LAccounts precessing and copied you to correspondence Mrs. Hutchons. Based on the above, we advise that the matter on this complaint will be closed as the insurer as fulfilled the obligation. You are welcome to email me should you require assistance pertaining to this matter. Regards Charlene Marwa Standard Bank Insurance Brokers Complaints Specialist *********** / www.standardbank.com Tel: +27 (0) 10 ********** / Fax: +27 (0) ********** Good Day All, Kindly note that another Hello Peter complaint was logged as no one advised when my refund will be made or if the distribution was done correctly nor any feedback on the below mentioned response from Charlene… And no one could even try to contact me as per my first request between 12 and 12h30 daily… Dear EJ Hutshons, We called the Personal Lending on **********@08:47 - They advised that payment was correctly made on the Term Loan account. The amount reflecting as arrears need to be recalled in order to bring it up to date as it is, and communication has been set to the Attorneys by SBIB. We also called Mac Robert Attorneys on **********0 09:07 – 09:39 spoke with Carol Sithole who referred the matter to Divan Bronkhorst. We’re trying to have the matter resolved between the Attorneys and Personal Lending. Good Day, Kindly note that I have received a notification this morning advising me that the claim was paid however no one confirmed if the payment allocation was done correctly this time round as the previous time like mentioned below wasn’t done properly. NO one advised me regarding the refund de to me or the interest fees of which need to be reversed OR if I will be liable again to pay from November 2020… CAN SOMEONE PLEASE GET BACK TO ME? Regards Good Day, Trust that you are well. I received mail confirming a lump sum payment will be made HOWEVER this was the previous issue as well Lump sum were paid but STANDARD BANK never did the allocattions correctly and I was handed over to MacRobert Attorneys. Can I request that once the allocation are done I get confirmation hereof? Furthermore, MacRobert attorneys are still harrasing me for payment can you instruct them to remove me from their database and rectify my ITC as this was STD Bank ,mistake. I requested that the money STD Bank took off my account be reversed with immediate effect please – This is the fourth time im requesting STD Bank to do this and no one even bothered to advise me on the outcome hereof???? Also no one advise if the interest were in fact written off? MAIL RECEIVED FROM PABALLO @ Paballo - Am I correct by saying that my next debit order will go off 30 November 2020?

Furthermore kindly note that I received this sms??? What does it mean? Your credit life claim CHL20/017555L has been received and registered for queries contact Standard Bank Insurance Brokers (FSP **********911 Good day, Kindly advise if you resolved the matter that was logged on Hello Peter (see below) and also note that the debit order that went off my account needs to be reversed ASAP together with the reversal of the interest. Regards EJ Hutchons ********** PATHETIC SERVICE NO PRODUCT KNOWLEDGE INCOMPETENCE Good Day, Ive been trying to resolve this matter since 22 October 2019. Crdit Life Claim were received and registered as per sms received ***/013378L contact insurance brokers at Standard Bank. On 31 Oct 2019 payment for credit Life claim has been processed sms received. 12 Dec 2019 sms received urgent payment required handed over to Mac Robert Atorrneys contact ********** another sms received also on 12 Dec 2019 Loan account still overdue urgent payment required of R9412.68 handed over to Mac Robert Attorneys Ref EP059358. Since Jan - March ive been to Standard Bank Jeffreys Bay dealt with a consultant by the name of Mikayla and Manager after numerous attempts between claims and accounts department of Standard bank could NOT resolve the issue. Standard Bank Claims Department did a once off payment towards the credit life personal loan account and payment distribution never took place so now i was handed over to attorneys because of Standard Bank's staff (claims and accounts) incompetence!!!!!! I have been harassed with sms telephone calls from lawyers because of the incompetence and absolutely no assistance from anyone even though i have been trying my utmost best to resolve this matter. April 2020 first six months credit life lapst and i needed to resubmit the claim for the second period of unemployment credit life. Standard Bank handed me over to new lawyers/ debt collectors Daly Ref **********1. Again numerous mails were sent to Nivashni at Daly again no one assisted with resolving the allocation of the first money paid from credit life standard bank or advising the lawyers/ collectors to stop harassing me as this was not my fault. Again in April 2020 i went to Standard Bank Branch at Key West of which you will be able to see the process on STANDARD BANKS system the consultant resubmitted the whole claim but needless to say i was again harassed by Mac Robert attorneys due to incompetence from Standard Banks staff that could not help me whatsoever. The few times that i was able to answer calls from MAcRobert attorneys the consultants was not helpfull at all i was told they just want their money std bank is not interested in my problems they just want their money i suggest you go on your call histories and pull these recordings!!!!!! I spoke to a lady this morning with the name of Rose and she didnt even try to assist..... PATHETIC SERVICE INCOMPETENCE CAN SOMEONE RESOLVE THIS MATTER ASAP.