its always hell dealing with standard bank

I always first have to complain before ever getting any sassitance from standard bank it is always hell before one can ever relax with standard bank i im now really tired of this bank taking advantage of me.i app**** for a loan witch was done successfuly I was happy as per agreement they would debit my account R1303 next thing you know im getting a call that im in areas with mypayment and tthat I skipped a payment now its a bad record on my name then someone calls me and makes a payment aggrangement that will debit account I didn't have a problem with that. Now there's a transfer done on my account of 651.51 no one knows what its for and still haven't deducted their money as agreed I have never skiped a single payment on none of my accounts but thanks to standard bank I now have I now hate being a customer with standard bank its not the first time I complain about this bank to save my self time and money my solution is to rather switch banks cause I dont see what it is im paying for