ITC UPDATE

I have had an account with standard bank which they handed over to NDS Credit Management, I have settled the account end of October 2015, and contacted NDS and sent the proof of payment I was told it will take 24hrs for me to receive the paid up letter and it never did, I then contacted STD Bank requesting them to update my credit profile and the account should reflect as closed or paid up on my credit profile and deduct the balance frommy total account balance the consultant I spoke with advised me, they need a paid up letter from me, I must request it from NDS and send it to them , I find this disgusting because NDS has liased with them why must NOW I be the one requesting paid up letters?I was not a middle man between them and NDS obviously their systems should be linked or they should have their own way of communicating, if I did not call them, was I going to have this account on my name foever?I have liased with NDS as they have sent my account to them, I need this account updated on my credit profile ASAP.