ITC Profile

Standard Bank captured incorrect information on the ITC system regarding my credit card and home loan resulting in a negative credit profile excluding me from applying for a vehicle loan. I have made various attempts to resolve the matter, however to date Standard Bank refused to assist. According to Standard Bank my credit card was always 30 days behind even when my payments was done via a debit order, never defaulted. I have even settled my credit card, Standard Bank still refuses to update on the ITC system. Regarding my home loan, according to Standard Bank I didn't payed my installment for 6 months in 2015. When I indicated that my home loan bank statement will proof otherwise, they still refuses to assist. I have escalated to their complaints department, with no results of acknowledgment or any indication that they will investigate the matter.