ITC needs to be updated. Card to be cancelled

I have closed my standard bank accounts a few years ago. I was told all accounts would be closed and went into the branch to do this.<br> Imagine my surprise last year when i received a call in September from the lawyers stating i been handed over for collection. Apparently there was card fees that were not paid and accrued over the years. there was no notifications prior to this. I immediately paid this amount and was told by legal that the ITC records will be updated and that the card will be cancelled. <br> I have now had a home loan rejected due to my ITC profile still stating i been handed over. I spent the past month trying to get this resolved with no joy.<br> <br> I am not sure what is left to do, as i have been bounced from department to department and have made literally 30 phone calls. <br> <br> I am still awaiting some sort of confirmation that my accounts have been closed and that ITC has been updated.