CM
Clint M

1 reviews | Active since Aug 2015

20 Aug 2015, 10:01

ITC for accounts that paid up and closed

Moving backwards:<br> <br> With my Gold and Blue Beam Credit cards paid up and closed in April 2015, and receiving statements after closure reflecting outstanding balance. I contacted the call center and they advised in July that the issue is resolved.<br> <br> Last week I got a message from an attorney stating that I need to pay an outstanding balance on my Gold Credit card. I took the issue up with the Standard Bank Legal team and they advised that the issue will be resolved and my ITC status will be amended.<br> <br> Yesterday I received a message from a different Attorney stating that I need to pay the balance of my Blue Bean Credit card.<br> <br> Can someone please help as it seems that these team do not have a clue what they doing.<br> <br> To make matters worse my wife is also sitting with the same issue. <br>

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2015, 11:35
Official
Hello CMentoor,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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