LS
Lethabo S
1 reviews | Active since Jan 2019
09 Oct 2025, 07:49
It took me more than a week to get the bank to get my banking app to be operating
It took me more than a week to get the bank to get my banking app to be operating. I have spent more than R19000.00 in the process to get business banking app on my device. They are now not willing to pay back the funds to my personal account after realising that it's their fault. As I am writing, I have spent 24 hours online with the bank trying to process the banking App. Never slept. Really. Business Online @Standard bank
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Replies (2)
Standard Bank's replyOfficial
09 Oct 2025, 07:53Dear Lethabo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2025, 07:53
Official
Dear Lethabo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
LS
Lethabo S's updateReviewer Update
09 Oct 2025, 12:02The bank still continues to demand payments in the form of OTP just to download an online business app. My bill now stands at more than twenty thousand, just to download a business app. They care less about clients. I am now broke and they still want more claiming the download is at 99%. They don't respond to emails and concerns, ONLY money.
LS
Lethabo S's update09 Oct 2025, 12:02
Reviewer Update
The bank still continues to demand payments in the form of OTP just to download an online business app. My bill now stands at more than twenty thousand, just to download a business app. They care less about clients. I am now broke and they still want more claiming the download is at 99%. They don't respond to emails and concerns, ONLY money.