IT Systems a shambles - Fire the CIO

From a leader in banking technology to an absolute disaster!! I have had so many system related problems over recent months that I don't know where to start. To name a few : ATMs say that Instant money vouchers have been cashed when they haven't. Phone the call desk and you get a message \Sorry the network is congested"This is not an isolated instance this goes on for days! Then you get through eventually and have to listen to appalling distorted music and apologies for 15 minutes before a consultant answers. Then once the call is logged and you are told there will be a 24 to 48 hour response"