1 reviews | Active since Apr 2011
IT System on its knees
<br> Last night i transferred R3000 from my cheque account to my credit card account and it still has not reflected in the credit card but its gone from the cheque.<br> <br> Prior to that i had transferred R7000 from my cheque to the credit and the transfer had been instantaneous as expected.I also transferred R8000 and R1000 to my wife's standard bank account earlier and it went through as expected.<br> <br> This inconsistency is unacceptable.Also my credit card goes offline everyday at around 8 pm whats up with that?Why is standard bank failing miserably with its retail banking systems compared to all the banks? The balances on the banking app and the main internet banking site are out of sync its a total mess.Please provide an explanation? Has it become so bad you don't know what to expect even on inter account transfers?
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
