AM
Arlton M
1 reviews | Active since Apr 2021
19 Apr 2021, 19:42
IT problem
I went to Rosebank on the 10th of April 2021 with my nephew to apply for Student loan for him system offline and we couldn't finalize application. Went back on the 14th couldn't finalize again apparently an IT problem . Consultant said they would call IT and once problem is resolved they will notify us. Till today there has been no feedback. Only got message to collect bank card and nothing about Student loan . May you please look into this and advise on a way forward.
NB: l must compliment the consultant though she was helpful.
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Standard Bank's replyOfficial
20 Apr 2021, 03:38Hello Arlton, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Best regards,
Standard Bank's reply20 Apr 2021, 03:38
Official
Hello Arlton, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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Best regards,