FD
Fatima D

1 reviews | Active since Jun 2012

08 Mar 2019, 11:42

IT Online Customer Support Team ROCKS!

HUGE thanks to Nkululeko N Sithole (Consultant Hellopeter) and the online IT support team for all their work in resolving my call.

I needed my OTP delivery method changed from SMS to Email and being in Amsterdam proved to be quite the hurdle (security wise), I commend the team for following procedure to make sure I am who I say I am, I commend them (especially Nkululeko )for remaining super professional and following up with me when they say they would...and I especially commend them for continuously trying all possible solutions when the system was playing up ( 56 emails back and forth!!).

Thank you Standard Bank IT support team for your sterling remote support to customers that are not in the country...

Fatsie

0
Replies (1)
Standard Bank
Standard Bank's reply08 Mar 2019, 12:12
Official
 Hi Fatima

Thank you so much for taking the time to compliment our staff.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***