JT
Johann T
1 reviews | Active since Nov 2018
18 Jun 2024, 12:42
It is not much, but it is still mine!
There seems to be an issue with the lotto winnings I am supposed to receive in my account.
I played Powerball on 04/06/2024 using my Standard Bank App. I pay upfront for the entire month so that I don't have to play individually during the month. On 04/06/2024, I had two numbers and the Powerball on Powerball + (Winnings: R9.80). I haven't received that money yet.
On Saturday, 15/06/2024, I had three numbers on Lotto +2 (Winnings: R25.00). I haven't received this money either. These are not large amounts, but I still expect them to be paid into my account. I couldn't take any screenshots of my lotto tickets on my Standard Bank App, so I just wanted to ask if you could investigate this matter, please.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Jun 2024, 12:53Dear Johann
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jun 2024, 12:53
Official
Dear Johann
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Jun 2024, 15:34Good day Johann
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jun 2024, 15:34
Official
Good day Johann
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
JT
Johann T's updateReviewer Update
22 Jun 2024, 16:50I received a call from Standard Bank regarding my issue with non-payments of lotto winning tickets. A Social Media Moderator at Standard Bank, informed me that Standard Bank acts as an intermediary between the client and Ithuba Lottery, and Ithuba must be held accountable for the non-payment. I understand this to some extent, but on the other hand, I think it would be better to avoid the middleman and play my lotto directly at the supermarket. At least then, I won't pay any extra charges (banking fees) for playing lotto directly on the Ithuba platform through Standard Bank. I will definitely change the way I do things in the future. I will rather use Capitec Bank for on-line shopping and purchases.
JT
Johann T's update22 Jun 2024, 16:50
Reviewer Update
I received a call from Standard Bank regarding my issue with non-payments of lotto winning tickets. A Social Media Moderator at Standard Bank, informed me that Standard Bank acts as an intermediary between the client and Ithuba Lottery, and Ithuba must be held accountable for the non-payment. I understand this to some extent, but on the other hand, I think it would be better to avoid the middleman and play my lotto directly at the supermarket. At least then, I won't pay any extra charges (banking fees) for playing lotto directly on the Ithuba platform through Standard Bank. I will definitely change the way I do things in the future. I will rather use Capitec Bank for on-line shopping and purchases.
Standard Bank's replyOfficial
22 Jun 2024, 17:26Hi Johann
Thank you for getting back to us. Our team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. Our team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jun 2024, 17:26
Official
Hi Johann
Thank you for getting back to us. Our team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. Our team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***