IT IS DAY 5-NO CALL FROM STANDARD BANK. STANDARD BANK DOES NOT CARE FOR THEIR CUSTOMER

IT IS DAY 5, NO CALL FROM STANDARD BANK. STANDARD BANK DOES NOT CARE FOR THEIR CUSTOMER

Last week for the past 2 days I have been calling Standard Bank, holding for more than 3 hours and no one had the answers. Gareth Grant & Relebogile Duba were not helpful in fact they were exceptionally discourteous and blatantly told me they don’t know and this benefit does not exist. Imagine holding for soooo long on the line! (date of call 25 June 2020). On the 26 June 2020 I decided to visit the branch at Greenstone mall, the gentleman by the name of Itumeleng Monama was on call for 1 hour however once more attempting to help me. He was exhorted to educate me to forward that “Approval mail I received on the 30 March 2020” to debtcarecentre...REALLY! I AM GOBSMACKED This highlighted one thing for me, the clients endure to suffer since Standard Bank teams work in silos. And when **** hits the fan the Branch staff must bargain with angry clients. When will my money be reversed, since this was not part of the arrangement?

On the 30 June 2020 I called Randzu at 08:25am and yet again she is clueless, when is this going to end? when will my Query be resolved?

My account was charged more than what I pay Month to month for my vehicle, why did this unapproved charge go through?