It happens again

So after last month where Standard Bank wrongly increased my interest rate on my car payment by 6% and took off the wrong amount. This was resolved and it was returned after 18 days and 8 phone calls later. They advised me that the interest rate has also been corrected now.<br> <br> Imagine my disbelief when my car payment went off 2 days ago and low and behold it was the wrong amount again. I have wasted so much time and money on phoning them last month to get it changed and rectified that I cant believe I have to do it all over again.<br> <br> I had my 1st phone call and the lady Charisa said that as she wasn't the ne dealing with my query last month she wont be able to do it now as someone has already been appointed to resolve the query. So why have a whole call centre?<br> <br> Be warned Standard bank and customer service do not go together!!!<br> <br>