*********** IT, card division and internet banking department and branch

Useless bankers and IT department, on Saturday the 18th Oct someone deactivated my online banking without a reason, the 20th I called online banking to query this, I was told I won't be able to be given the card number I need to activate a new card beneficiaries will be transferred to the new card 😏that was not done u went to Norwood branch I am told they do not know what happened, like really? A whole bank not know what happened to my profile, thry called It for beneficiaries to be transfered cz they can't see the card on my profile it's somehow deleted d on my profile. aswell . Today I get a call from Norwood to be told that none of my cards has beneficiaries and they don't know what to do. What kind of incompetence is this? A whole bank that can't find any information and it just disappears with no trace?? What do we call this? No one is willing to take accountability or even assist I am expected to understand that my internet banking profile just disappears with my beneficiarues with no trace and no body can even trace that, so the bank runs with Ghost systems na whole bank?