It CAN'T be

I put through an application that I had to wait at a branch for even though the application is meant to be online. This was for a Pension Backed Loan on 20th March 2023 and was told I'd receive an update in 10 days. It is now the 11th of April 2023 and I have yet to hear anything from Standard Banks' PBL Department.

I have been reaching out regularly and escalated this matter a number of times to receive absolutely no response from Senior members of the PBL team.

The CRM of the Pension fund even got back to me confirming they've put it through and Standard Bank simply aren't responding. Truly NO CUSTOMER SERVICE AT ALL.