IT CAN ( NOT ) BE

I have a standard bank credit card that haven"t use for about a year and also received no statements . When i phoned i was told that the card had expired and that a new card would be send to me. That same day i was contacted by a agent from their u count department who know my full names my id and phone number and told me i have won 10000 u card points . I told the person that i have not received my new card yet and that i am not interested in anything that he had to sell and i terminated the conversation . This person phoned me back the following Monday and explain that i also won R1000.00 vouchers . I have caller id on my phone which shows standard bank , He then stated that he would send an sms to redeem my voucher , i received a sms with an otp number but became suspicious when i saw R1000.00 to cell c on the sms . I then phone standard bank u count , ref ***. After explaining they put me through to the ***** department where a gentlemen told me in an almost irate tone that is was indeed a **** and i should have known better . He also stopped my card . I told him it must be an inside job because how would the person know that i have received a new card . He told me that it must be coincidence which i find very suspicious . I believe standard bank does not care about their customers and their almost no care attitude proof this .