IstoreCard - Huge Disappointment. More a Joke!

<p>A few months ago the process started, where I app**** online for a istore credit facility. The application was declined with code: D027 serveral times (Credit Card Issued Previously). I checked my credit status and all are in good condition.</p> <p> </p> <p>I called into the call centre to inquire about the process and generally just get some feedback. I was told the rejection was due to the fact that I had a bluebean card in the past. (more than 10 years ago)</p> <p>I was told that someone from the Istore team will call me to finalize the process. I am still waiting!</p> <p><br />Again I called and i was told my query was escalated to your back office (twice already now). Someone would get back to me the next 48 hrs. Well its been more than a few months now. </p> <p>No response from anyone</p> <p><br />I am not impressed with the service from Standard Bank and Istore. </p> <p>Frankly I am disappointed and disgusted with the fact that the Standard Bank brand is attached to the Apple brand.</p> <p>I must say, both your teams can learn a thing or two from FNB and the Istore process. They know how to treat customers and sell products and process applications efficiently and effectively</p> <p> </p> <p>I really wanted to upgrade my pc a few months ago but now i am just not interested at all.</p> <p>I am not sure if the Istore, Apple or Standard Bank have problems figuring out there business processes , but this whole process leaves a bad taste in my mouth.</p> <p> </p> <p>Response today:</p> <p>Kindly be advised that you may re-apply after 06 months. </p> <p>Kindly be advised that there is no record of your application as your credit card application has been decline due to having a credit card previously. </p> <p> </p> <p>I responded back:<br />Sorry I am just abit confused here. You renot being clear about what i am suppose to do here.</p> <p>I asked the question, what will change in 6 months that you can fix now.</p> <p>So does this mean your business rule doesn’t allow me to apply for credit because I had credit card 10 years ago. That simply doesnt makes sense to me. I had to wait 4 months to find this out. It is really unprofessional and crazy. if you decline my application based on the fact that i could not afford it or something like that I will still understand it. But to decline my application based on a reason like that simply doesn’t make business sense to me.</p> <p> </p> <p>I will never move any of my accounts to Standard even if the rate and deal is better. This is a clear indication that they dont know their own business process. They dont understand busienss and now to deal with clients</p>