BH
Beverley H

1 reviews | Active since May 2010

12 Jan 2017, 08:21

Istorecard application a total waste of time!

<p>Sent forms through on the ninth, no response received despite 24 hr turaround advertised. Called in on numbrr this morning just to be put in a self returning telephone loop that does not get answered!!! Very dissapointing Standard bank! This is not what we are used to from Standard bank.</p>

0
Replies (4)
Standard Bank
Standard Bank's reply12 Jan 2017, 14:28
Official

Good day Beverley

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply13 Jan 2017, 11:30
Official

Good day Beverley

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply18 Jan 2017, 14:30
Official

Dear Beverley

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

BH
Beverley H's update03 Feb 2017, 18:01
Reviewer Update

Thanks to Clint the matter was resolved!