Istore should find a real bank to host their card

Seeing that Apple is my favorite brand I app**** for an Istore Card. Everything went ok until I tried to get my pin. The stupid machine kept telling me I entered the wrong information. I send an email but nobody came back to me, so I went to the bank and they had to phone to find out whats wrong. Turns out my proof of address was missing. My question: Why could the stupid machine not tell me that? So the lady at the bank said I must go fetch proof and bring it. Then it will take a day to fix the problem.

I said: I need it for Black Friday that starts tonight at 12.

Anyway, if I ever had to choose a new bank Standard Bank will not see me.

PS: I waited long and all the printers were broken at Information. Not a very good first impression.