TS
Timothy S

1 reviews | Active since Mar 2016

28 Sept 2016, 12:21

iStore Card Standard Bank Pathetic Service

<p>Ive had to apply twice already for a card. They have incorrectly calculated my income and expenses and there is absolutely no way to query this with them. you have to hold on forever while they check things in the background only to be told that the matter has been escalated and that you will be called back. they never call back. it is absolutely ridiculous. I don’t know how many times I have been told that they will call me back. going though hello peter and seeing all the other complaints about the istore card department in standard bank is very disheartening.</p>

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Replies (2)
Standard Bank
Standard Bank's reply29 Sept 2016, 09:22
Official

Good day Timothy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply04 Oct 2016, 09:59
Official

Dear Timothy

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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