SA
Stephen A

1 reviews | Active since Sept 2017

26 Sept 2017, 15:45

iStore Card ****. Secretly they select your purchase on budget and get close to R500p/m more!!!

[1] I am an FNB customer [2] I decided to get iStore card to Purchase an Apple Mac [3] Every month I am charged a budget fee. [4] I was never asked and never chose to put anything on budget. [4a] I was asked for my PIN only. [5] I have reported the ERROR to Standard bank. [5a] The only effective method of speaking to a "consultant" (as I'm not really a standard bank customer) is to withhold payment and wait for a "consultant" to call me. I have pleaded my case on 3 different occasions to 3 different "consultants" who promise to help me, but never do. [5b] Its getting quite expensive with holding payment with the late charges - so I've decided to complain here. [6] Std Bank! Please can you sort out my account. Pretty please. [7] Because otherwise the iStore card looks like a **** to me as you are charging me close to R500 p/m extra every month on top of the installment amount. ****************. [7a] On top of which i was told, by the "consultant" who sold me the card that there were no service charges if i used the card to purchase from iStore.

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Replies (3)
Standard Bank
Standard Bank's reply26 Sept 2017, 23:40
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us with your account or id numbers on the below email address in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Sept 2017, 13:19
Official

Dear Stephen Abraham

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Oct 2017, 15:01
Official

Dear Stephen Abraham

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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