iStore Card debit order issues
I have been having issues with Standard Bank (iStore) card the last 5 months.
The debit orders stopped going off automatically and after 4 phone calls to reinstate it, still not happening.
I check my bank statements for a week to see if it goes off after which I have to manually pay. This is not ideal for me and I have discussed with helpline assistants EVERY time and EVERYTIME they promise me it has been fixed.
Now i get calls again to say my account is in arrears (because of non payment) - though payment was made but takes time to clear as i bank with FNB (which is a LOT more efficient may I add)..
I really just want to clear this card and can't wait to never deal with Standard Bank EVER AGAIN!
Please get your affairs in order as I am discouraging anyone i can to ever do business with Standard Bank as i have only experience frustration
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***