Istore Card by Standard Bank - Worst customer service ever!!!

I have done a application for a Istore card and it was preapproved on line. To date I am still waiting a call from your customer care line. I have emailed your support and been transferred from one department to the next. All I want is feed back as to what has happened to my application. All my documents are uploaded and in your hands and I feel that you need to be much more transparent in this entire process. Today I called your customer care line and was told that someone would call me back --- I am still waiting. This was the same thing yesterday. Your reputation in the department with Apple stores speaks for itself all over the internet. Review after review says its pathetic customer service! Why don't you take the complaints of the public serious?? Please can someone come back to me ASAP with feed back as to what has now happened to this application and when will the card be delivered??