WA
Wesley A

1 reviews | Active since Oct 2015

19 Aug 2016, 13:02

iStore card application stinks

<p>App**** for an iStore card two weeks ago. </p> <p> </p> <p>My initial telephone follow up I was told that the process will take 7 to 14 working days. I accepted this thinking it won't take that long. I have followed up 3 times with the same excuse. </p> <p> </p> <p>Sending emails asking for a full status update of my application I haven't had a proper answer on the status. </p> <p> </p> <p>Today I am told that the application process is 21 working days long. </p> <p> </p> <p>How pathetic is this service from Standard Bank, two weeks to process a card application. </p>

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2016, 07:53
Official

Good day Wesley

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply29 Aug 2016, 11:27
Official

Dear Wesley

Thank you once again for your posting.

I refer to our telephonic conversations and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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