Istore card application declined

<p>Good day ,</p> <p>I trust you are well :)</p> <p> </p> <p>I have received terrible service from the istore card team , i filled out the first page of the application and received the following error FF01 , i contacted the call center and was told i that there is manual verification process and i would get called within 48 hours by the ***** department , this was done on the 17/05/2017 and received no correspondence , i then sent and email ********** kept getting new reference numbers asking me about the error code which i mentioned a few times , then get asked for my ID and no feedback after that , when i request for feedback i get told the same questions over and over again "whats the error message and my ID number "</p> <p> </p> <p>Today i received an email that i did not submit any application ,i have tried to submit the application 6 times , i have smses and emails as proof , today i filled out the application and saved the reference which is 7o-i93y8 .</p> <p> </p> <p>The website states what an easy process this would be but turns out to be a nightmare , first time i have every received such service from standard bank .</p> <p> </p> <p>Is there a way of getting this resolved ????</p> <p> </p> <p>Thanks </p> <p> </p>