kM
kelebogile M

1 reviews | Active since Nov 2016

28 Nov 2016, 10:18

iStore Card application

<p>I am truly dissapointed in the level of service i am receiving from both standard bank and apple! you ask for business and yet when the opportunity to do business with you both arrises you drag your feet in giving a basic thing as a response back. i have been sent from one unhelpfull consultant to another-no team leader or manager ever available to give feedback on an application i did 3 weeks ago for a iStore Card. they said i should send all my documents through( id,payslips,bank states etc) still no hope for any response. i have sent my docs to ********** ********** ********** now again ********** still anticipating a response. still want to do business with you but upset about how you treat people like me. not happy!</p>

0
Replies (4)
Standard Bank
Standard Bank's reply29 Nov 2016, 09:09
Official

Good day Kelebogile Majola

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Nov 2016, 14:55
Official

Good day Kelebogile Mathiba

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply09 Dec 2016, 14:58
Official

Dear Kelebogile Mathiba

Thank you once again for your posting.

I refer to our email correspondence with each other and telephonic conversations and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

kM
kelebogile M's update09 Dec 2016, 19:38
Reviewer Update

Hi Clint,

Yes thank you for all your assistance and hard work-Stannic still has a client in me.

Warm Regards,

Mrs Lebo Majola