1 reviews | Active since May 2016

05 Jan 2017, 11:41

iStore Card

<p>How long does it take to receive the iStore card after applying? I tried the "immediate response" as seen in the attached image below, after emailing the required documents. I held on the line for about 8min. Called a little later about 3 times and held on again. Really how long does it take to issue a card???? Never had and doubt i will ever have a problem with FNB. Standard Bank needs to catch a wake up. Call centre ALWAYS experiencing high call volumes. Can someone please assist?</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Jan 2017, 13:52
Official

Good day Aareef Ahmed

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply09 Jan 2017, 14:17
Official

Good day Aareef Ahmed

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply10 Jan 2017, 15:52
Official

Dear Aareef Ahmed

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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