iStore card
<p>I just made a call to standard bank(compaint center) complaining about the istorecard application delays. It is really a shame that apple has to be associated with such slow turn around times. So, used to quality service in FNB. Im sure Capitec could also do this in time. </p> <p>I have been going through reviews of the call center(***). Its always expeiencing high volumes since 2015. Is it that Standard Bank does not want this business or what? The Standard Bank complaint service center made it clear this will only be escalated through business channels. Meaning it wont be resolved, obviously.</p> <p>I am really disapointed with the service. </p> <p>It seems everyone who applies for this credit card waits a month if not four. Really</p>
Good day Vansa Vansa
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Complaint Resolution Centre
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Good day Vansa Vansa
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Vansa Vansa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Vansa Vansa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
I think there is a serious flaw in the application process. I am unhappy that people have to use hellopeter to get service. I know when I start calling radio stations about the service a manager will come through and this issue will be sorted quickly. However, I also know it will only be my issue which gets resolved. Today someone requests for two documents they don't send an acknowledgement then after a few days they request for another one. Even after sending them you still don't get a response. How does this work? I think people need to be treated better. Such a shame. I want to copy complaints and call radio 702 with them. Really someone must get accountable
I think there is a serious flaw in the application process. I am unhappy that people have to use hellopeter to get service. I know when I start calling radio stations about the service a manager will come through and this issue will be sorted quickly. However, I also know it will only be my issue which gets resolved. Today someone requests for two documents they don't send an acknowledgement then after a few days they request for another one. Even after sending them you still don't get a response. How does this work? I think people need to be treated better. Such a shame. I want to copy complaints and call radio 702 with them. Really someone must get accountable
Again still no response. made a call on Friday to ***. the call took over 1 hour 50 minutes and no one answered.
Again still no response. made a call on Friday to ***. the call took over 1 hour 50 minutes and no one answered.
Is the specialist on leave allocated to my complaint. their email nor phone get any responses
Is the specialist on leave allocated to my complaint. their email nor phone get any responses