YA
Yuri A

1 reviews | Active since Jun 2011

19 Sept 2016, 14:25

Istore Card

<p>Good day,</p> <p> </p> <p>Please note that the service received thus far for my Istore Card Application is pathetic. </p> <p> </p> <p>A consultant contacted myself on the 12 Sep 2016 at 14:34 after submitting complete documentation on the 11 Sep 2016 at 15:00.</p> <p> </p> <p>To date after several calls to the call centre the notes is that documents are still outstanding. I have resubmitted documents again today the 19 Sep 2016 at 13:55.</p> <p> </p> <p>Let's just understand something does Standard Bank require my business or not cause I am happy to pay a higher fee and know that I am getting service.</p> <p> </p> <p>Can this please be addressed and advise when can I expect a resolution to *********** of STANDARD BANK that cannot even manage an Istore Card application properly.</p> <p> </p> <p>Urgent response is with a way forward is highly appreciated.</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Sept 2016, 10:02
Official

Good day Yuri

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Sept 2016, 14:38
Official

Good day Yuri

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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