JF
JEFF F

1 reviews | Active since Sept 2014

07 Mar 2017, 09:53

iStore Card

<p>After applying for an iStore card last year, I decided to end the process thanks to the MONTHS long process which never got resolved. After calling the "help" line, I was pushed from pillar to post by the phone opperators. Eventually after speaking to about 4 "Managers" who all claimed "we will call you back as soon as possible" I got ZERO calls or assistance from them and ended up leaving the process. Well I was never contacted by anyone from Standard Bank.</p> <p> </p> <p>Now, 2 months later I decided to give it a go again. Well, needless to say the whole ****** up of a process once again comes to a halt. AFTER BEING APPROVED, i recieved an sms stating that i needed to send all my documentation to ********** OR call ********** 700... Well, I sent the documentation through prior to receiving this sms, the number provided is constantly engaged, and this morning I was told that "someone will call you back" once again. Well I wont be holding my breath, and I would highly suggest that anybody considering using Standard Bank thinks hard and long before choosing them... FNB is my bank of choice, if a company like iStore were involved with a bank like FNB I'm 100% sure the process would be a thousand times better!</p> <p> </p> <p>Utterly disgusted with the lack of service from this company, my advice to any and everyone is AVOID AVOID AVOID, save your time and your money with alterante companies offering far superior services.</p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Mar 2017, 13:31
Official

Thank you for your posting on Hello Peter.

We apologise for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


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