JH
June H

1 reviews | Active since Nov 2009

02 Mar 2017, 10:34

iStore Card

<p>My thanks to Howard Matsimela at Castle Walk branch who actually knew how to load the istore credit card as a beneficiary albeit due to all the irate customers who have had the same problem.</p> <p>As for Standard Bank Card Division Call Centre - Shame on you for not knowing/finding out the correct info and your superiors for not training you. I spent over an hour on the phone between holding and someone trying to assist without solving the problem.</p> <p>For other people who may still need to know; The Beneficiary MUST be Bluebean Credit Card!! Neither the myiStore website nor the Call Centre nor your Statement gives you such basic info.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2017, 13:36
Official

Good day

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide look into the matter and put a fix into it.

Best regards


Complaint Resolution Centre
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