Issues with opening my Standard Bank Small business account

I attempted to open a small MyMo business account for my text editing company two weeks ago. This is because one of my clients requested a registration number as well as a BEE certificate. this was done with ease. Then came the business account. WOW!!

My agent was Bongani Ngcobo. He reassured me that he would sort it out on that day, the 24th of November. we needed to send it to my clients'HR by the 26th. Mind you, I had originally submitted my application online before on the 20th. For me to call Standard bank, it was a mere courtesy to find out what they needed. Fine, Bongani told me he needed the COR14.3 form and a letter saying I would be in charge of the finances because my partner does not have a business visa. Sent those on the 24th and waited. Called in on the 25th to no avail. I went in to the branch in Braamfontein to find out what is going on, plus I was tired of wasting my airtime to on them. I was assisted by a lady called Tsholo, who told me that Bongani needed to update his system for him to be able to send me the documents I needed to sign and that I would receive a call from him before 10 as they are all working from home. I called Bongani at 10.40 to find out what the delay was. He told me he would send me the documents to sign. He sent them. I signed. Until now, on the 1st December, I have heard nothing from any of them.