Issues with ********** cards.

In the last two weeks i struggled with multiple calls to get a few issues resolved.<br> 1. my cancellation of my credit card account - sent secure messages, no response. Eventually when i got through i was told it was cancelled. checked two days later same thing. called again eventually they closed the account.<br> 2. On the day my card was used for ********** activity they told me a new card will take 5 - 7 days with notification of collection date at my preferred branch. It's been 7 days which is fine however they delivered the card to the wrong branch and did not notify me it's ready for collection. I called today waited 25 minutes and the line dropped.<br> Called again eventually got through just to be told that they made a mistake it will take another 5-7 business days to deliver to the correct branch.<br> <br> 3. new tax free account was created but never linked so i can't access my own money.<br> <br> I'm utterly disgusted with the service especially being a prestige banker, if the card is not delivered to the correct branch by 14 may 12:00PM i will unfortunately have to take my banking elsewhere.<br> <br>