Issues with Access Bond Facility

I app**** for an Access Bond Facility in January 2015. I completed all relevant documentation and was informed that the Access Bond would be active in 5 days. After 5 days I started transferring funds into my account however when I tried to access the funds at a later stage I could not access them. I called to find out what the issue was and was told that a balance limit adjustment had to be done which would take 2 days and that an sms would be sent however this never happened. I spoke to several *********** consultants over a 3 week period while continuing to transfer funds into the account. Eventually I was assisted by a team leader who resolved the query but now I cannot access my extra funds at all. I was told that after the limit readjustment I now don't have any funds available!!! No one explained this to me and I was told I need to apply for a loan re-advancement as if I'm applying for a loan which requires FICA! For my own funds because according to Clifford the team leader Shaheen made a mistake from the beginning. I cannot understand why Std Banks incompetence has now become my problem. I took my private cheque account to Investec in 2014 for this reason!!!! ref ***