issues with a will

My husband past away last year august and his will is with standard bank we waited aling time to get the letter of executorship we finally recieved it in august this year. But he was supposed to contact me to inform me of where everthing is at and how far along everthing is up and untill now he hasnt contacted me in connection with anything Im struggling to ge a hold of the appointed executor. Now we get an email stating that they need a copy of his id and the estate late account details Im really dissatisfied with thee service so far. His name is Daniel Francois Arnoldus du Toit.