ZG
Zandile G

1 reviews | Active since Nov 2015

26 Dec 2015, 14:41

Issued bank statement to incorrect person

I am really dissapointed in standard banks lack of security and neglegence to customers information. I got an sms from standard bank stating they have given my bank statement to african bank. I called the standard bank call centre asking how can they do such a thing and the agent made me hold for a while thereafter they hang up while i was on the line. Other banks require one to put in ther finger prints before issuing bank statements due to the high cases of ***** but with standard bank thats not the case. Consequency someone ended up opening a credit card the matter is still being investigated bt non of this would have happend if standard bank hadnt given my bank statement to the incorrect person.

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Replies (1)
Standard Bank
Standard Bank's reply28 Dec 2015, 12:19
Official
Hello Zandy24,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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