Issued a New Cheque Titanium Card that was ******

On the 09/03/15 I was issued a new banking card by Phoenix Standard Bank, I logged onto internet banking on the 13/03/15 and was able to view my account. Yestereday trying to pay for my dinner meal at Ocean Basket, the banking helpdesk informed me that my cheque card was reported ****** in December 2014.<br> <br> The helpdesk consultant informed to withdraw cash from the ATM, a waste of my time as this didnot work.<br> <br> How is it possible for this to happen? I have no faith or trust in Standard Bank , After been with this bank for 18 years,its time to move to another bank.<br> <br> <br> <br>