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Precious M
1 reviews | Active since Jun 2017
06 Aug 2024, 13:50
Issue with EFT paid to incorrect bank Standard account
I recently made an EFT payment intended for my son's school fees into the wrong Standard Bank account. Although I acknowledge my error, I am extremely frustrated with the response from Standard Bank. I was informed that the payment cannot be reversed because the account it was mistakenly sent to is in Collections.
While I understand the mistake was mine, the fact remains that the payment was not meant to cover any outstanding debts owed to Standard Bank by another individual. This person is not associated with the school in any way.
It is deeply concerning that a misdirected payment meant for school fees cannot be retrieved due to an administrative technicality. I expect Standard Bank to address this issue promptly and find a way to rectify the situation.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
06 Aug 2024, 13:55Hi Precious
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Aug 2024, 13:55
Official
Hi Precious
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
PM
Precious M's updateReviewer Update
07 Aug 2024, 13:14Its almost 24 hours since my complaint review was posted and confirmation that it has been escalated. I am yet to receive any communication from "the relevant team".
PM
Precious M's update07 Aug 2024, 13:14
Reviewer Update
Its almost 24 hours since my complaint review was posted and confirmation that it has been escalated. I am yet to receive any communication from "the relevant team".
PM
Precious M's updateReviewer Update
07 Aug 2024, 23:24I'm sorry but I really don't understand how it can be receiving attention when no one has bothered to call or email me for the details pertaining to this matter.
So what exactly receiving attention?
So what exactly receiving attention?
PM
Precious M's update07 Aug 2024, 23:24
Reviewer Update
I'm sorry but I really don't understand how it can be receiving attention when no one has bothered to call or email me for the details pertaining to this matter.
So what exactly receiving attention?
So what exactly receiving attention?
Standard Bank's replyOfficial
08 Aug 2024, 10:47Good day Precious.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2024, 10:47
Official
Good day Precious.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
PM
Precious M's updateReviewer Update
08 Aug 2024, 11:29Why can someone not call me because I don't think its allowed to put details of an account number on a public platform. Is this not in breach of the POPIA? I cannot be resolving such an urgent matter on a public platform. Can someone pick up the phone and call me.
PM
Precious M's update08 Aug 2024, 11:29
Reviewer Update
Why can someone not call me because I don't think its allowed to put details of an account number on a public platform. Is this not in breach of the POPIA? I cannot be resolving such an urgent matter on a public platform. Can someone pick up the phone and call me.
PM
Precious M's updateReviewer Update
10 Aug 2024, 10:41Your continued lack of action regarding this issue is not only disappointing but utterly unacceptable. Despite your repeated assurances, I have yet to receive any concrete communication.
It is clear that the urgency of this matter has been grossly underestimated. The service I've experienced thus far is nothing short of atrocious. Your persistent hollow responses demonstrate a complete lack of commitment to resolving my issue.
I expect immediate and decisive action and for someone to actually make contact.
It is clear that the urgency of this matter has been grossly underestimated. The service I've experienced thus far is nothing short of atrocious. Your persistent hollow responses demonstrate a complete lack of commitment to resolving my issue.
I expect immediate and decisive action and for someone to actually make contact.
PM
Precious M's update10 Aug 2024, 10:41
Reviewer Update
Your continued lack of action regarding this issue is not only disappointing but utterly unacceptable. Despite your repeated assurances, I have yet to receive any concrete communication.
It is clear that the urgency of this matter has been grossly underestimated. The service I've experienced thus far is nothing short of atrocious. Your persistent hollow responses demonstrate a complete lack of commitment to resolving my issue.
I expect immediate and decisive action and for someone to actually make contact.
It is clear that the urgency of this matter has been grossly underestimated. The service I've experienced thus far is nothing short of atrocious. Your persistent hollow responses demonstrate a complete lack of commitment to resolving my issue.
I expect immediate and decisive action and for someone to actually make contact.
PM
Precious M's updateReviewer Update
12 Aug 2024, 14:53This complaint has been dragging on for far too long with zero communication unless *I* follow up! The Contact Centre is absolutely useless—they answer the phone only to tell you they can't help, can't escalate, or can't even connect you with someone who can actually do something! My patience is completely worn out; I'm furious and frustrated by the utter lack of communication, service, and urgency. It's as if there's a total disregard for me. Not even the basic decency of a direct call or email! The only responses I get are the generic ones here on Hellopeter. What on earth is going on?
PM
Precious M's update12 Aug 2024, 14:53
Reviewer Update
This complaint has been dragging on for far too long with zero communication unless *I* follow up! The Contact Centre is absolutely useless—they answer the phone only to tell you they can't help, can't escalate, or can't even connect you with someone who can actually do something! My patience is completely worn out; I'm furious and frustrated by the utter lack of communication, service, and urgency. It's as if there's a total disregard for me. Not even the basic decency of a direct call or email! The only responses I get are the generic ones here on Hellopeter. What on earth is going on?
Standard Bank's replyOfficial
12 Aug 2024, 15:18Good day Precious.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2024, 15:18
Official
Good day Precious.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
PM
I appreciate that the matter is being treated as a priority, but in all honestly, I don't feel or see that it is. I'm disappointed with the lack of direct communication. Despite the urgency of this issue and reassurance that it is receiving attention (only on this platform), I haven't received any progress updates.
Precious M's updateReviewer Update
13 Aug 2024, 11:33Good Day
I appreciate that the matter is being treated as a priority, but in all honestly, I don't feel or see that it is. I'm disappointed with the lack of direct communication. Despite the urgency of this issue and reassurance that it is receiving attention (only on this platform), I haven't received any progress updates.
It feels like the only time I get a quick response is on this platform, which is concerning. Complaints should be handled more proactively, with regular updates and direct engagement, especially for something this urgent.
What more do I need to do to get someone to contact me directly? Should I start posting on other social media platforms to get a real response?
PM
Precious M's update13 Aug 2024, 11:33
Reviewer Update
Good Day
I appreciate that the matter is being treated as a priority, but in all honestly, I don't feel or see that it is. I'm disappointed with the lack of direct communication. Despite the urgency of this issue and reassurance that it is receiving attention (only on this platform), I haven't received any progress updates.
It feels like the only time I get a quick response is on this platform, which is concerning. Complaints should be handled more proactively, with regular updates and direct engagement, especially for something this urgent.
What more do I need to do to get someone to contact me directly? Should I start posting on other social media platforms to get a real response?
PM
Precious M's updateReviewer Update
13 Aug 2024, 15:55Dear Standard Bank Team,
It's now three hours later, and it seems your "stakeholder" is still somewhere holding on to the "steak." I understand I’m not the only customer with a complaint, but c'mon guys. Even if the call is just to say, "this is what we've done, this is what we are waiting for, this is what we are going to do"—just say something. Don't keep telling me you'll get back to me or its escalated and its prioritized. If this is priority, I'm scared to think what happens to the ones that are not prioritised or escalated. I need to know what's actually happening with my case.
PM
Precious M's update13 Aug 2024, 15:55
Reviewer Update
Dear Standard Bank Team,
It's now three hours later, and it seems your "stakeholder" is still somewhere holding on to the "steak." I understand I’m not the only customer with a complaint, but c'mon guys. Even if the call is just to say, "this is what we've done, this is what we are waiting for, this is what we are going to do"—just say something. Don't keep telling me you'll get back to me or its escalated and its prioritized. If this is priority, I'm scared to think what happens to the ones that are not prioritised or escalated. I need to know what's actually happening with my case.
Standard Bank's replyOfficial
13 Aug 2024, 18:07Good day Precious.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2024, 18:07
Official
Good day Precious.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***