Issue ongoing for 3 months - no feedback, no fix!

Hi,<br> <br> I have had an on-going issue with a revolving loan account for months now. Wont bore everyone with ALL the details, as it has been going on for a long time now, including having a large amount of money put into my account that I specifically DID NOT ask for. <br> Last step in the saga is that I am now trying to PAY MY LOAN off, but I am STILL NOT able to do so, as my online account still shows as NOT AVAILABLE.<br> Please can the branch manager (NOT MY PRESTIGE BANKER, TERENCE CLOETE) call me to discuss. <br> At this stage, the only option left will be the ombudsman if I do not get a response.<br> <br> thank you