LM
Lulu M
1 reviews | Active since Nov 2020
02 Nov 2020, 15:01
ISSUE ALWAYS ESCALTED WITH NO ASSISTANCE
Since June we have been having an issue with our car repayments. Every time we call we are told that the issue is being escalated, then told it has been resolved but when the debit order goes through we notice it ha not been fixed. Since June it is now November. I would never recommend anyone to use Standard Bank because clearly they do not care.
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Replies (2)
Standard Bank's replyOfficial
02 Nov 2020, 16:26Good day Lulu,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply02 Nov 2020, 16:26
Official
Good day Lulu,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's replyOfficial
04 Nov 2020, 16:41Good day Lulu,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Standard Bank's reply04 Nov 2020, 16:41
Official
Good day Lulu,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre