1 reviews | Active since Mar 2009
Is this the worst bank ever?
Standard Bank. Their website has a “Contact us” button where you can either write your complaint, or you can ask them to call you. Joke. My card was swallowed by one of the ATMs about six weeks ago, for no reason. I went to the local branch in Lephalale Mall, and was given a new card, ostensibly with exactly the same functionality, or so I was assured. The card allows me to access my credit card only through an ATM, not to pay for anything. I was assured that my new card would be delivered “in a few days”. Another joke. I have used the Contact us function twice to complain since then. The complaint box on the website allows so few characters that it is simply useless. The call me function? Well that just never happened.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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