Is this the treatment I deserve after 35 years+ banking at Standard Bank...?

Is this what I get after 35+ years of banking with Standard Bank.....? I am 60 years old, physically disabled and discouraged. CC ***** claim no: ***.

My card was swapped at an ATM on October 5th 2022 at about 14h00. I phoned the number immediately ***) to stop all my cards, but the call was only answered after about 30 minutes. I spoke to " Mathabo " at the Card Risk division. She then informed me that several transactions has already shown on the system and the cards were stopped.

On October 6th 2022, I was in the Montana branch of Standard Bank. There was nobody to assist me in Afrikaans. A person named " Edgar " was then appointed to assist me, She dialed a number and a female " Melissant " answered the call. She confirmed that there are several transactions ( declined, pending and approved) showing on her system. I requested that she mail the transactions to me, in order to open a ***** case at the Kameeldrift SAPS ( CAS 30/10/2022) She said that she cannot do that. "Edgar" then asked me to move to a telephone booth, which I refused and insisted to have more detail on the transactions before I leave her table. With a shrug of her shoulders she rep**** " suit yourself, for I will just go and work at another terminal" After some time, about 15 minutes, I went searching for her and indeed found her at another terminal. When I asked her "what now", she just said that I must go and see the manager.

At about 11h45 I , disappointed and discouraged, left the bank, not knowing anymore than when the banked opened at 09h00.

On 12 October, I eventually got hold of Shanie Mohammed, ***, who told me that it will take 5-7working days for the investigation. On October 14th2022, I received a SMS stating that the claim is on hold due to uncleared transactions... How is this possible, if my cards were blocked on October 5th 2022...???? On October 18th 2022,after numerous attempts on ***,and once holding on from 08h10 till 08h40, the call was disconnected again. I send an E-mail to *** at about 09h32 my claim no: ***, and was called by Kerusha, at about 09h46. After explaining the circumstances for the umpteenth time, she said that she will investigate and I will have answers by Thursday, October 20th 2022...latest.

On Friday morning, October 21st 2022, I sent another mail to ***** dept. I received another SMS at 11h09 that "the claim is still under investigation". I requested contact details of a senior decision maker....but to no avail.

I feel, that the transactions were done, due to the lack of prompt response on toll free no: ***..

Can someone please assist me with getting to the right person to solve this dilemma.