IS THIS REALLY RESOLUTION?

After clearly stating I have no contract with any of the companies which are *******ly deducting monies off my Standard Bank account. I received the following response from their representative, Naidoo, Bernadine B <***> Mon 9/9/2019 4:07 PM Good day Mrs. Tariq

This is with regards to the complaint you logged on HelloPeter.

Please accept our apologies for the delay in responding to your complaint.

On enquiring further with the company debiting your account we were advised that you do have a contract with them. Please make contact with them on *** and you may quote the Reference ***.

Please note a debit order is an agreement between a company and its customers. This facility allows the company to debit their customers banking accounts through the ACB - Electronic Funds transfer magnetic tape service.

Banks are unable to prevent the unauthorised debit orders from being processed from their customer’s account as the banks are merely used as a payment mechanism when the debit order is presented for payment.

For example, a customer takes out an insurance policy and authorises the insurance company to debit his bank account each month with the premiums. A magnetic tape containing details of all debits to be passed will normally be handed by the insurance company to its bank which will arrange for all the debits to be ‘pushed’ through to the insurance company’s customers’ bank account and credit the insurance company’s bank account with the total.

Unlike a stop order, banks are not directly involved in negotiating the debit order agreement. Therefore, the following applies:

- The company debiting the customer’s account holds the debit order mandate;

- The bank will accept any debits put through the system in good faith and cannot be held responsible for the validity or correctness of the debit order; and

- Requests to change or cancel instructions are to be directed to the company and not to the bank.

Once again we do apologize that your recent experience with us was not to your satisfaction.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

Kind Regards

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Bernadine Naidoo

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Consultant Hello Peter SRU

CRC Voice Branch

Tel +27 (0)10 *** Mobile +27 (0)00 00 00

www.standardbank.co.za Personal banking | Standard Bank Thanks to online share trading, anyone with a computer can invest in the stock market. Here is the step-by-step guide on how to start trading online and building your investment portfolio. www.standardbank.co.za

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I then requested copies of authorization of this collection as I did not receive anything from the perpetrators. THE CONTACT NUMBER PROVIDED BY STANDARD BANK IS AUTOMATED AND one cannot get a hold of any person. So I am greatly concerned how did B Naidoo obtain a contact number. I request copies of the contract as I do not have any contracts from the said parties. The Govan Mbeki branch manager has told me he will reverse the bank charges only though I will need to pay R290.00 for each transaction I will want reversed. I am sorry I cannot just change my bank account as it has huge repercussions and I feel Standard Bank needs to be accountable. They are able to view which account it was paid to and reverse these monies. The call centre reversed the current debits and I am certain if this company was legit they would have contacted me. Is B Naidoo REALLY????!!!! employed only by Standard Bank?

Please may someone who will be able to resolve this matter contact me.