Is this not considered **********?.

This complaint could very well take up several pages, but, to break it down, the crux of the problem and complaint is the linking of my mothers ID number to a Deceased account. Standard bank firstly incorrectly linked the ID number of my mom to a deceased account and has listed her on ITC for non payment - this all despite the written and telephonic communication we have supp**** on more than one occasion, and includes an actual visit to Standard Bank directly, as we went into a branch to rectify the matter and the staff sent through the relevant information to the correct departments and assured us this would be fixed and my mothers credit profile corrected, they even acknowledges it was an error!!!!. Well, it is now a year, and this still has not been done. We received correspondence that they have now lost this info and we need to resend it for correction. Uh, I think not, we are taking action against them for damages.